Creating A New, Unique Service Offering that Benefits the Critical Communications Industry, Optanix and IP Command Ensure Highly Secure and Proactive Predictable IT.
NEW YORK – May 4, 2016 – Optanix, a leader in predictable IT, and IP Command, a Cisco Developer Network partner offering high-value collaboration applications for mission-critical communications, today announced the availability of a secure, intelligent service management solution that proactively addresses system monitoring and performance while reducing response times and minimizing downtime. The solution was created with critical sectors in mind, including energy, financial services, manufacturing, public safety, and transportation.
The Optanix solution automates root cause analysis, identifying and resolving problems before they impact end-users. The partnership between Optanix and IP Command provides global organizations with innovative service management solutions to help them optimize availability and performance of vital communications systems while creating strong competitive differentiation.
“When Optanix began discussing the partnership opportunity with IP Command, there were key attributes we knew we had to consider. First, it was a priority to partner with a company that had the same goal of delivering a superior solution to their customers,” said Robert Freeborn, Vice President of Managed Solutions at Optanix. “Second, we were interested in working with companies that deliver mission critical solutions to the market. Now, with our partnership, financial trading firms and operations control centers that depend on IP Command for communications have an advanced monitoring and service management solution to optimize availability and performance.”
“The cost of downtime for our customers has the potential to be catastrophic so we are always looking for ways to decrease risk,” said Chris Corridon, Managing Director of IP Command. “By pairing Optanix’s intelligent service management capabilities with our platform, customers not only reduce risk of downtime, but also streamline the support process and increase system performance.”
The solution will be offered directly through Optanix and IP Command, as well as their business partners. Unique benefits of the service management solution include:
- Automated, Proactive Management: An automated approach to service availability management delivering proactive insights that enables companies to quickly resolve potential service issues before they have a significant impact on business.
- Highly Secure: Designed to conform to customer data security policies, all data is analyzed and processed within the customer’s network where it remains protected and the risk of data breach is minimized.
- Intelligent Support: Incidents are automatically routed to the most qualified technical support engineers to optimize mean time to respond and resolve
To learn more about how you can put Optanix and IP Command to work for your organization, please visit: www.Optanix.com
Optanix is leading the advancement of predictable IT in today’s hyper-competitive digital economy – where predictable service delivery has never been more vital – with its automated IT service availability platform and related IT Management-as-a-Service offerings. Optanix offers a patented approach to proactively optimizing the service delivery infrastructure, powering critical business services so IT organizations can filter out the noise, focus on what matters, and drive operational success, ensuring the highest levels of reliability, security, and availability. The Optanix Platform accelerates root cause through an average 100,000:1 reduction in meaningful events, generates a 50 percent reduction in remediation times, and enables first-time fix rates of over 90 percent.
Hundreds of customers, including 80 percent of the largest global financial institutions, plus the world’s top media companies, technology companies and federal government agencies, rely on Optanix’s proven platform and services. Optanix was named a “Cool Vendor” in Gartner’s 2016 ITSM 2.0 report, highlighting our innovative approach to helping customers more efficiently leverage IT resources by aligning priorities based on the criticality of incoming alerts. The battle-tested Optanix Platform, powered by Advanced Logic Automation, and full suite of accompanying services are delivered through industry-leading channel partners, who benefit from our turnkey SaaS solution and extensive IT automation experience.
About IP Command:
IP Trade is a pioneer in the design of advanced SIP (Session Initiation Protocol) communications and has established itself as a leading provider of ultra-reliable, high-capacity unified communications and collaboration (UC&C) solutions designed for environments where “always-on” instant communications capabilities are required. IP Trade S.A. solutions are marketed under the IP Trade and IP Command brands and are used in a variety of industry sectors including: capital markets, commodities, energy, government, healthcare, investment management, military and transportation. Applications include: air traffic control, dispatch operations, emergency services, financial trading, logistics, mission control, network operations, power transmission and public safety. The company headquarters are in Liege, Belgium and has offices in Asia, Europe and the USA and representation through partners in more than 100 countries.